AT&T kiosks at participating national retailers can help customers upgrade phones, review trade-in options, transfer phone numbers, activate new devices, and compare plans and promotions. These kiosks are staffed by agents representing AT&T.
For shoppers who already visit retailers such as Costco, BJ’s Wholesale Club, Best Buy, or BrandsMart, an AT&T kiosk can make it convenient to handle an upgrade or start a new service while you’re already there. Availability and services can vary by location.
Find an AT&T national authorized retailer near you.
What Is an AT&T Kiosk?
An AT&T in-store kiosk is a staffed retail space inside a larger retailer. Kiosks are staffed by agents representing AT&T. AT&T national retailers that sell official AT&T plans, devices, and eligible promotions. They are designed to provide in-person assistance for many common AT&T wireless transactions.
Get more information about AT&T kiosks at national retailers here.
What Can You Do at an AT&T Kiosk?
Knowledgeable representatives are ready to assist customers with the following:
- Upgrade an existing phone
- Sign up for AT&T wireless or internet service
- Transfer a phone number
- Activate a new phone
- Get hands-on help setting up a new device
- Review trade-in offers and upgrade eligibility
- Compare AT&T plans and devices
- Explore retailer-specific promotions or incentives
Because kiosk staff work with official AT&T plans and systems, you can expect access to the same devices, plans, and eligible promotions available through other official AT&T shopping pathways.
Learn more about what to expect after purchasing at an AT&T Kiosk.
Can You Trade In Your Phone at a Kiosk?
Yes. Kiosk representatives can help with trade-in and upgrade transactions, including reviewing available trade-in offers and upgrade eligibility. Promotions, eligibility requirements, and device inventory can vary by retailer and location, so confirm the current offer and requirements for your device before completing the transaction.
Can You Switch to AT&T at a Kiosk?
Many participating kiosks can handle new wireless service and number transfers. If you want to keep your current phone number, have your current carrier information ready, including the name associated with your account, your account number, and a transfer PIN or account code when applicable.
Learn more about switching from Verizon to AT&T at a national retailer.
Do AT&T Kiosks Offer the Same Plans as AT&T Stores?
Authorized national retailer kiosks offer official AT&T plans and services. A national retailer may also layer its own promotion on top of a standard AT&T offer, such as a gift card, reward card, or bundled savings. National retailer-specific offers vary by location and eligibility.
Learn more about the differences between an AT&T Kiosk and AT&T Corporate Store here.
What Should You Bring to an AT&T Kiosk for an Upgrade?
It helps to have a few key items ready before you visit an AT&T kiosk for an upgrade. What you need will depend on whether you’re trading in your current phone, transferring your number, or setting up new service, but bringing the following can help make the process smoother:
- Your current phone if you’re considering a trade-in
- The device you’re interested in, if you have one in mind
- Your current carrier account information and transfer details if you’re moving a number
- A valid government-issued ID if you’re setting up AT&T Wireless service
- Any promotion or trade-in offer details you plan to use
Ready to Upgrade?
An AT&T kiosk can be a convenient place to compare phones, review upgrade options, and get in-person help while you’re already shopping at a participating retailer. Check your local location before you visit so you know which services and devices are available.
Find an AT&T national retailer near you to compare plans, explore devices, and get started today.
Frequently Asked Questions
Can I upgrade my phone at an AT&T kiosk?
Yes. Participating kiosks can help with device upgrades, trade-ins, number transfers, activation, and plan comparisons.
Can I switch to AT&T at a kiosk?
Yes. Participating kiosks can handle new wireless service and number transfers. Have your current account information ready when you transfer your number.
Are AT&T kiosks official?
AT&T kiosks are operated by authorized AT&T national retailers, which are approved businesses that sell official AT&T services.
Do I need an ID to upgrade my phone at an AT&T kiosk?
A valid government-issued ID is required to set up AT&T Wireless service. Your specific transaction may require additional information.