If you’ve ever shopped at stores like BJ’s, Costco, or Best Buy, you’ve likely come across an AT&T kiosk – an area staffed by AT&T representatives offering deals on AT&T products and services. But what exactly are AT&T in-store kiosks, and are they a trusted way to shop for AT&T?
This guide sets out to answer those questions and more, from explaining how these kiosks work, how they are staffed, and why they are a great way to upgrade or sign up for AT&T wireless, internet and device services – often with additional promotions you won’t get shopping online or in an official AT&T retail store.
Find an AT&T authorized retailer near you
What Is an AT&T Kiosk?
An AT&T in-store kiosk is a staffed retail space located inside a larger national retailer, such as Costco, BJ’s Wholesale Club, or Best Buy, where customers can shop for official AT&T wireless and internet services. These kiosks are operated by AT&T authorized retailers, approved retailers that sell official AT&T plans, devices, and eligible promotions.
What Can You Do at an AT&T Kiosk?
Knowledgeable representatives are ready to assist customers with the following activities at an AT&T Kiosk:
- Sign up for AT&T services, including internet and wireless
- Upgrade an existing device
- Transfer phone numbers
- Activate a new phone
- Get hands-on assistance setting up a new device
- Learn about trade-in offers and upgrade eligibility
- Compare AT&T plans and devices
- Explore retailer-specific promotions or incentives
Because kiosk staff work with official AT&T plans and systems, you can expect access to the same devices, plans, and eligible promotions available through other official AT&T shopping pathways.
Learn more about what to expect after purchasing at an AT&T Kiosk.
Where Can I Find an AT&T Kiosk?
AT&T kiosks are inside a variety of national retailers across the country, many of which you likely already shop at. These include:
- Best Buy
- BJ’s Wholesale Club
- BrandsMart
- Costco
- Walmart
Availability and staffing can vary by location. To confirm a kiosk near you and the services offered, it’s best to check retailer locations before your visit.
When Should I Go to a Corporate Store Over a Kiosk?
AT&T kiosks can handle many customer needs, from new service to upgrades to trade-ins. That said, a few situations may be easier to resolve at an AT&T corporate store or by contacting AT&T directly:
- Complex account changes: Splitting a family plan, transferring account ownership, or making changes tied to a business account can involve extra verification that’s often smoother to handle directly with AT&T.
- Complicated number transfers (porting): Most number transfers are quick, but porting from certain prepaid carriers, transferring a landline, or moving a number tied to an unusual account setup can occasionally require additional steps.
- Existing billing or technical issues: If you’re troubleshooting a bill, a service disruption, or a device problem on an existing line, AT&T customer support or a corporate store may be better equipped to resolve it.
- Highly specific device inventory — Kiosk device selection can vary by retailer and location, so if you’re set on a specific model, color, or storage size, it’s worth confirming availability first.
Ready to Visit an AT&T Kiosk?
Whether you’re upgrading your device, switching carriers, or starting new service, an AT&T kiosk at an authorized retailer is a trusted, official, and convenient way to get started — with in-person help and potential retailer promotions along the way.
Find an AT&T retailer near you to compare plans, explore devices, and get started today.
Frequently Asked Questions
What is an AT&T in-store kiosk?
An AT&T in-store kiosk is a staffed retail space inside a larger retailer — like Costco, BJ’s, Best Buy, BrandsMart, or Walmart — operated by an authorized AT&T retailer. It offers official AT&T wireless and internet services, with in-person help from AT&T representatives.
Are AT&T kiosks official AT&T locations?
AT&T kiosks are operated by authorized AT&T retailers, which are approved retailers that sell official AT&T services. Customers still receive access to official AT&T plans, eligible promotions, and support.
Can I get the same plans at a kiosk as I would at an AT&T store?
Yes. The plans are the same official AT&T plans. Retailers may also offer additional promotions or incentives that vary by location.
Can I upgrade my phone at an AT&T kiosk?
Yes. Kiosk representatives can help you upgrade devices, transfer phone numbers, activate service, and compare available plans and promotions.
Which retailers have AT&T kiosks?
AT&T kiosks can be found inside many national retailers, including Costco, BJ’s, Best Buy, BrandsMart and Walmart. Availability may vary by location.
Taxes and fees may apply. Promotions, availability, and eligibility vary by retailer and location. Current as of the date of publication. Always confirm current offers and services at your local retailer.