If you’re considering shopping for AT&T products and services at an authorized retailer like Costco, BJ’s, or Best Buy, you may wonder whether you’ll get the same quality, plans, and prices you’d expect from shopping directly at an AT&T corporate store or online at ATT.com. This guide gives you the information you need to shop at an authorized location with confidence – and explains why doing so is a trusted, official way to get AT&T wireless, internet, and device services.
What Is an Authorized AT&T Retailer?
An authorized AT&T retailer is an approved location that sells official AT&T wireless, internet, and devices. Because these retailers work directly with AT&T, customers receive access to the same plans, prices, eligible promotions, trade-in offers, and post-sale support.
An authorized retailer isn’t a third-party reseller offering unofficial service – it’s an approved extension of the official AT&T shopping experience. And depending on your needs, it may be the best option for you.
What Does “Authorized” Mean?
To sell AT&T services, a retailer must be approved by AT&T and work within AT&T’s framework for how its products, plans, and promotions are represented and sold.
That’s why you’re able to get the same offers, devices, and services from a national retailer like Costco that you would at the official AT&T corporate store.
When you shop at an authorized retailer, you should experience the following:
Consistent Access to Official AT&T Plans & Promotions
Because authorized retailers sell official AT&T services, the plans you can choose from are the same official AT&T plans available at corporate stores and on ATT.com.
That isn’t to say every offer will be identical. Some authorized retailers add their own promotions – such as gift cards, reward cards, or bundled savings – on top of official AT&T offers. Note that the availability, eligibility, and timing of these retailer-specific promotions vary by retailer and location.
Expert, In-Person Representation
Authorized retailers are staffed with trained representatives who can help explain AT&T plan options, device features, trade-in eligibility, and other available offers, allowing customers to choose the options that best fit their needs.
This hands-on guidance, within popular national retailers you already shop at, is one of the main reasons customers choose to purchase at an AT&T kiosk.
The Same Customer Support
Being held to AT&T’s standards means the relationship doesn’t end at the sale. Whether you purchase through ATT.com, an AT&T store, or an authorized retailer like Costco or Best Buy, you still receive access to AT&T customer support, account management, and eligible services.
Ongoing account management and support are provided directly by AT&T via phone, chat, or the AT&T app – so your post-sale experience is backed by AT&T no matter where you started.
Learn more about post-sale support here.
Why This Matters
Understanding the relationship between AT&T and its authorized retailers – and how they are held to AT&T’s standards – gives you the confidence to shop AT&T wherever is most convenient for you.
Whether you choose to visit a kiosk while grocery shopping at BJ’s or back-to-school shopping at Best Buy, you can get the in-person assistance you want and the AT&T service you expect. Plus, you may gain access to retailer-specific promotions you wouldn’t have shopping at an AT&T corporate store or online.
Ready to Shop with a Trusted AT&T Retailer?
Authorized AT&T retailers give you an official, trusted way to shop for AT&T wireless, internet, and devices – with in-person help and the potential for retailer-specific savings. When you’re ready, an authorized retailer near you is a great place to start.
Find an AT&T retailer near you to compare plans, explore devices, and get started today.
Taxes and fees may apply. Promotions, availability, and eligibility vary by retailer and location. Current as of the date of publication.
Frequently Asked Questions
Are authorized AT&T retailers approved by AT&T?
Yes. Authorized AT&T retailers like Costco, BJ’s, and Best Buy are approved to sell official AT&T wireless, internet, and device services. Customers still receive access to official AT&T plans, support, and eligible promotions.
Do authorized retailers offer the same plans as AT&T?
Yes. The plans are the same official AT&T plans. Retailers may offer additional promotions or incentives that vary by retailer and location.
Is it safe to buy AT&T service at a retailer like Costco or Best Buy?
Yes. Authorized retailers are approved AT&T businesses selling official services. You still receive access to official AT&T plans, eligible promotions, and support.
Do I get AT&T support if I buy from an authorized retailer?
Yes. Ongoing account management and support are provided directly by AT&T via phone, chat, or the AT&T app, regardless of where you purchased.
Why are some promotions different at retailers?
Authorized retailers may add their own promotions — such as gift cards, reward cards, or bundled savings — on top of official AT&T offers. Availability and eligibility vary by retailer and location.